FAQs

Frequently Asked Questions

There are various possible reasons for this.
  • Wrong product usage
  • Wrong application of product and tools
  • Misdiagnosed problem
  • Wrong methods in rectifying the problems
We assure you that when you engage with us, we will do an inspection and diagnosis. Our Diagnosis is based on a forensic approach which will increase our accuracy on diagnosing the problem. Based on our extensive experience, approach and methods we are almost always (99%) get our diagnostic correct and solve the root cause accordingly.
Yes it does. You cannot fit one product for all type of waterproofing needs as the specifications and intended uses differs.
We require 50% deposit and balance upon completion of work. Our work warranty and handover will be given after completion of payment. The warranty coverage will be rendered void if full payment is not settled within 14 days of the final invoice issued.
Depending on the extent of the damage and remedial work but usually around 2-3 days.
80 minutes.
You may call and refer to your file number (located in your handover form or the warranty certificate). We will then ask you some questions to help determine the cause of the problem and steps required to correct it. All completed work is recorded reported into our computer system, allowing us to access your records promptly. Though only a small percentage of our work requires service, we are as anxious to solve your problem as you are. Much of the reason for our growth over the past 6+ years is because we truly stand behind our work.
Yes you can. However we do not encourage clients to engage with the molds without proper equipment and products to disinfect the areas.
Yes. These jobs requires specialized and certified team to carry out the work
Yes, however our rate charged will reflect the complexity of the work involved.
Yes. All of our remedial work comes with a warranty